Do you have a store location?

Yes, we have a physical store located Barcelona, Sant Gervasi, where you can visit us during our opening hours. Our staff is available to assist you with product inquiries and purchases. Feel free to check our Contact section for the exact address and store hours.

How long does it take to process online orders?

Online orders typically take between 3 to 6 business days to be processed, depending on the product availability. Once your order is confirmed, we carefully prepare and pack it for shipment. During peak seasons or special promotions, processing time may take a little longer. You will receive a confirmation email once your order has been shipped. We always strive to deliver your products as quickly and safely as possible.

Can I purchase online and pick up my order in stores?

Yes, we offer an option for online purchases with in-store pickup at our store (Carrer Calaf 14, 08021 Barcelona). After placing your order online, you will receive a notification when your items are ready for collection. This service is convenient if you want to avoid shipping fees or receive your order faster. Please bring your order confirmation and a valid ID when you come to pick up your items.

How can I track my order?

Once your order has been shipped, we will send you a tracking number via email. You can use this number on the courier’s website to follow the status of your package in real time. Tracking allows you to see the estimated delivery date and any updates during transit. If you don’t receive a tracking number within 48 hours of your order, please contact our customer service. We’re here to help you stay informed until your package arrives.

What method of payment is accepted?

We accept multiple payment methods for your convenience, including major credit and debit cards such as Visa, MasterCard, and American Express. Additionally, we support payments digital wallets depending on your location. All transactions are secured using encryption technology to protect your data. If you are purchasing from abroad, some local payment methods may also be available. Please check the payment options at checkout. 

Do you cover duties/tax for international shipments?
International shipments may be subject to import duties and taxes based on your country’s regulations. These fees are usually the responsibility of the customer and are not included in the product price or shipping costs. We recommend checking with your local customs office for specific information. Occasionally, we run promotions that include duty-paid shipping, but these are exceptions. We advise customers to factor in these possible costs when placing an order from abroad.

What is your return policy?

Our return policy allows customers to return products within 14 days of receipt for a full refund or exchange, provided the items are unused and in original condition. Customized or personalized products may not be eligible for return. Please keep the original packaging and receipt as proof of purchase. Returns must be initiated by contacting our customer service team. We strive to process returns quickly and make the process as smooth as possible for you.

How do I process a return?

To process a return, first contact our customer service to obtain a return authorization and instructions. Pack the item securely in its original packaging and include all accessories and proof of purchase. Ship the package to the return address provided by our team. Once we receive and inspect the item, we will notify you and proceed with a refund or exchange. Return shipping costs are generally the responsibility of the customer unless the product is defective or incorrect.

Do you cover lost or stolen packages?

We take great care to ensure your package reaches you safely, but in rare cases of lost or stolen deliveries, we do offer coverage depending on the shipping method. If your package is confirmed lost by the courier, we will work with you to either resend the items or provide a refund. For stolen packages after delivery, coverage may vary by location and insurance purchased. We recommend monitoring your tracking and arranging safe delivery instructions when possible.