Shipping & Returns

1. SHIPPING

1.1. Shipping areas

We deliver within the European Union and the United Kingdom.
If your country is not listed, please email us at hola@lluisgenero.es and we will get in touch with you.
We do not ship to P.O. boxes.

1.2. Delivery times

Orders will be processed within 48 business hours after payment confirmation. Estimated delivery times are as follows:

Standard shipping: 3–6 business days.

Delivery times may be affected by circumstances beyond our control, such as transport delays or customs procedures.

1.3. Shipping costs

Shipping costs are calculated based on the delivery address and will be displayed before completing your purchase.

Spain (excluding the Canary Islands): €12.00
Canary Islands: €40.00
European Union and Andorra: €35.00
United States: €50.00
United Kingdom: €40.00

If you choose to collect your order in store, no shipping charges will apply.
Free shipping within Spain on orders over €250.00 (excluding the Canary Islands).
Free shipping to the United States and the United Kingdom on orders over €500.00.

1.4. Order tracking

Once the order has been shipped, you will receive an email with the tracking number and a link to track your package.

1.5. Delivery issues

If your order does not arrive within the estimated timeframe, please contact us at hola@lluisgenero.es. If the package is returned due to an incorrect address or the recipient’s absence, it may be resent with the buyer covering the additional costs.

2. RETURNS AND EXCHANGES

2.1. Return period

Customers have 14 calendar days from receipt of the order to request a return or exchange.

2.2. Return conditions

To be accepted, a returned product must meet the following requirements:

Be in perfect condition, unused, and in its original packaging.
Include all original tags and accessories.
We want you to try your garments with peace of mind. That’s why our tags include a plastic cord sealed with a security seal. If you decide to make a return, this tag must remain intact. If the cord has been broken or the tag removed, we will not be able to accept the return.
Not applicable to personalised items or products excluded for hygiene reasons (underwear, masks, etc.).

2.3. Return process  To request a return, please follow these steps:

Send an email to hola@lluisgenero.es including your order number and the reason for the return.
You will receive instructions on how to ship the product.
Once the product is received and verified, we will proceed with the refund or exchange according to your choice.

2.4. Return costs

If the return is due to our error or a defective product, we will cover the shipping costs.
If the return is requested by the customer (change of mind, wrong size, etc.), shipping costs will be borne by the buyer.

2.5. Refunds

Refunds will be issued using the same payment method used for the purchase, within 3 business days after receiving and verifying the returned product.
If you have any questions, you can contact us at hola@lluisgenero.es.